Category Archives: OTRS

All OTRS related topics.

OTRS is turning 9!

Posted on March 14, 2011 by me

OTRS is turning 9! The OTRS community is excited to bring you nine consecutive days celebrating the 9th birthday of OTRS. The slogain is “9 Days of OTRS – every day a new extra”. From March 10th 2011 till March … Continue reading →

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Horst Braeuner: Communication with OTRS in the administration

Posted on December 20, 2010 by me

Today I found a nice talk from Horst Braeuner (Stadt Schwäbisch Hall) at OpenExpo in 2010. It’s in german but really nice and useful to get inspired how you can use OTRS.

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Building OTRS 3.0 – first stable – done!

Posted on November 15, 2010 by me

Today we created the first stable release of OTRS 3.0 which will be available on Monday the 18th of November 2010. 2 weeks earlier then schedule. We started to work on OTRS 3.0 in last quarter of 2007. It’s a … Continue reading →

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OTRS 3 login shake like in WordPress 3 now!

Posted on August 9, 2010 by me

By using brand new WordPress3 and the “login shake” on invalid login, one more time I got inspired by a cool open source application. It was really easy to take over the behavior into OTRS 3 (beta). I LOVE open … Continue reading →

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OTRS Developer at Walhalla, Germany

Posted on June 24, 2010 by me

Today we did a little team building event. Several OTRS Developer visited our development center in Straubing. Later at 8:00 pm we moved to famous Walhalla to enjoy the weather, the view and your colleges by some wine, water and … Continue reading →

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LinuxTag 2010 – WHERE .COM MEETS .ORG – RadioTux

Posted on June 9, 2010 by me

Today Shawn and me talked about OTRS on air at RadioTux. Thanks to Roman Hanhart, it was really excellent! http://blog.radiotux.de/2010/06/10/lt10-martin-edenhofer-otrs/ Listen to the interview:

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OTRS is blogging!

Posted on May 25, 2010 by me

OTRS has introduced a WordPress Blog for it’s team to log experiences, tips, and tidbits of wisdom! A welcome message, by the community manager, explains how OTRS is looking forward to providing you with even more insight into the community, … Continue reading →

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OTRS AG to be listed at the stock exchange!

Posted on December 23, 2009 by me

OTRS AG, the largest service provider and developer for the world’s leading open source service-desk system, OTRS, will be listed on December 23, 2009. The ((otrs)) group – made up of OTRS AG and its 100% subsidiary company OTRS Inc. … Continue reading →

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