In elementary school I had my doubts about the point of a few of my subjects.
So I started picking up knowledge seemed useful to me and passed it on to my classmates.
Although the mayor didn't entirely see the point, I developed a city portal, digitized the local phone book and set up a search function.
At SUSE Linux, I developed software and became a code monkey, shunning the light of day.
In 2002, on March 11, I released the first official release of OTRS (OTRS 0.5 beta1).
In 2003, I did my first business consultation with OTRS, by replacing ARS Remedy with OTRS 1.0 for Deutsche Wertpapierservice Bank AG (the biggest custody account instrument in Germany).
My faith in OTRS was as strong as ever. I met a lot of entrepreneurs and service providers.
In 2004 I won First Place in the "Open Source Best Practices Award" given by the Fraunhofer Institut in the category “public range” for the HelpDesk solution with OTRS adopted by the German city of Mühlheim an der Ruhr.
After the massive tsunami disaster of 2005, OTRS was deployed to handle the numerous requests from victims and survivors.
It was a moving moment for me and a confirmation that we were doing the right thing.
Just this one case made all the years of work I'd put into OTRS worth it.
In 2005, the open source business world changed. It got out that NASA was using OTRS.
From then on, open source business solutions were well accepted and no one could anymore doubt that this business module really worked.
In 2007 the service company OTRS GmbH finally moved to OTRS AG.
In 2016 I started another open source project with Zammad.
Znuny GmbH provides OTRS services such as training, consulting and development.
The Zammad Foundation ensures independence and development.
Zammad GmbH provides training, consulting and development.
I believe in the power of Open Source, in the power of iterative processes and common development and that we can all learn from each other.
I love getting new inputs and suggestions and invite you to work together with me to make things happen.
Just contact me.